Returns & Cancellations

This Returns & Cancellations Policy applies to all authorized NAVEE dealers and distributors purchasing products directly from NAVEE. The purpose of this policy is to ensure a clear, fair, and standardized process for handling product quality issues, returns, and credit issuance.

By placing an order with NAVEE, the Dealer acknowledges and agrees to comply with the terms and procedures outlined in this policy.

1. Definitions

DOA (Dead on Arrival): Refers to a product that is found to have a quality issue within 45 days from the NAVEE shipment date.

DAP (Dead After Purchase): Refers to a product that is found to have a quality issue within 30 days from the end customer’s purchase date.

2. Return Eligibility

Products identified as DOA or DAP may be eligible for return and credit, subject to NAVEE verification and approval. The Dealer is responsible for ensuring that all claims are submitted within the specified timeframes.

3. Dealer Responsibilities

For any DOA or DAP return request, the Dealer must provide complete and accurate information for NAVEE to conduct a technical assessment. This includes, but is not limited to:

• Product serial number (SN) list
• Clear photos showing the defect
• Video evidence where applicable
• Any additional information requested by NAVEE for investigation

Failure to provide sufficient documentation may result in delays or rejection of the return request.

4. Return Process

Upon preliminary confirmation, NAVEE will instruct the Dealer to ship the defective equipment to a designated service provider within the Dealer’s territory. All returns must be shipped in accordance with NAVEE’s instructions to ensure traceability and proper inspection.

1. Dealer submits DOA/DAP claim with required documentation
2. NAVEE reviews and provides return authorization
3. Dealer ships defective units to NAVEE-designated service center
4. Service provider performs technical inspection and verification
5. NAVEE issues final DOA/DAP confirmation to Dealer

5. Inspection and Acceptance

A product will only be classified as DOA or DAP after it has been inspected and confirmed by the service provider designated by NAVEE. NAVEE reserves the right to reject any claim if the product is found to be:

• Damaged due to improper handling, storage, or transportation
• Modified, disassembled, or repaired without authorization
• Outside the applicable DOA or DAP time window

6. Credit Note Issuance

For products confirmed as DOA or DAP, NAVEE will issue a credit note to the Dealer. The credit amount will be based on the original purchase price minus any applicable rebates.

The credit note will be issued within 30 days after the defective equipment has been safely received and verified at the designated service center.

7. Shipping and Logistics

Dealers must follow NAVEE’s logistics instructions when returning defective products. Unauthorized returns or shipments to incorrect locations may result in refusal of delivery and invalidation of the claim.

8. Policy Updates

NAVEE reserves the right to update or modify this Returns & Cancellations Policy at any time. Any updates will be effective immediately upon publication on the official NAVEE dealer portal or B2B website.

9. Contact

For any questions regarding returns, claims, or cancellations, dealers should contact their assigned NAVEE sales representative or submit a request through the official dealer support channel.